Virgin Media Email 13/ 07/22

by **Admin** 13/7/2022, 3:32 pm

Hello USERNAME

As part of the Virgin Media family, your safety and security are super important to us. So when it comes to fraud, we want to keep you up to date with what to look out for and ways to keep your account safe this summer and beyond.

Spotting scammers and fraudsters
Scammers use whatever means they can to try and get sensitive data from you. They can fake their phone numbers, pretending to be a trustworthy person from a well-known company, and even create official-looking social media accounts. They’ll often seem friendly, polite and professional, but as soon as they put you under pressure and ask you to act immediately – be suspicious.

Calls, emails and texts
In doubt whether a call’s genuine or not? It’s best to hang up, then head to virginmedia.com/securityhub and call us using the number on there – so you know it’s definitely us.

If a scammer’s pretending to be from Virgin Media and they ever threaten you, please call the police’s non-emergency number 101 or textphone 1800 101 as soon as possible – they’ll pick it up with us.

Social media
This is the latest way scammers will try to get you. If you're contacted by an official-looking account asking you to click a link or for personal information, stop and think. If it’s Twitter, Instagram or Facebook, is the account verified? Is the company name spelt correctly in its username? Does its follower count seem likely for a major brand? All of these things can help you suss out a fraudulent account.

Spotting scammers can be tricky and they’re getting smarter all the time. So, if you’re not sure, remember that Virgin Media will never ask you for your full password, memorable word, or to confirm your full account details as a security question. That goes for calls, texts, emails, social media chats or anything else. Never means never.

To help you stay on the ball, we also keep our website up to date with the most current examples of fraud – just head to virginmedia.com/securityhub

Worried you could’ve been scammed?
If you ever think you’ve been the victim of fraud – whether you’ve given your details over the phone or clicked a dodgy link in a text or email and shared sensitive info – don’t panic. Here are some things you can do:

Get in touch with your bank if you think you might have given out any financial info – they’ll try to recover any money you’ve lost
Change your account password(s)
Forward fraudulent texts to us at 7726 and emails to phishing@virginmedia.com and we’ll look into them (it won’t cost you anything)
Call 159 to chat to most UK banks confidentially if you’re concerned you’ve provided your contact details to a scammer
Ring Action Fraud (the UK’s national reporting centre for fraud and cybercrime) on 0300 123 2040 or use their online reporting tool at reporting.actionfraud.police.uk/reporting
Call us on 150 from your Virgin Mobile phone or 0345 454 1111 from any other phone if you think somebody’s taken out a contract with us using your details

For more tips and advice about nuisance calls and fraudulent activity, head to virginmedia.com/securityhub.

Stay safe,
The Virgin Media team

This email has been sent to the following address: REMOVED by Virgin Media. For more information about us, or to view our privacy policy, please visit the links below:

Help | My Virgin Media | Privacy | About Us

Registered address: 500 Brook Drive, Reading, RG2 6UU. Registered in England and Wales No. 02591237.

Remember, Virgin Media will never ask you for personal information via email.

C04922_D010